Testimonials

At The Gundam.my, we pride ourselves on being customer focused. We listen carefully and always value your comments and feedback so we can act upon them and improve our service to you.
Below you will find several comments from some of the many people who shop with us on a regular basis. Only with these kind of honest comments can we hope to provide a better, more competitive and total service. So, over to you!

If you would like to add your comments and feedback, please click here

Page 53 of 100 / 1985 total comments, testimonial and growing!

Christopher James Aeria

Really great service,very good in informing the status of the item and overall best prices and place to buy gundam model kits or other offered kits.


Commented : 11 years ago ago, amount purchased: < RM50.00

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Ren

Order today, arrive tomorrow. You are the best, no one else


Commented : 11 years ago ago, amount purchased: < RM50.00

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Siddiq Hambali

Thanks. Got my product in perfect condition.


Commented : 11 years ago ago, amount purchased: < RM50.00

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Wei Suen Tan

The order reached so soon even its weekend , the package reached on monday ! Wow !!!!


Commented : 11 years ago ago, amount purchased: < RM50.00

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Irwan Shahrinaz

Just received the product recently and i must say that it is very fast. I received the product one day after they send me an email indicating that they had posted the product. Now i am the proud owner of HG Try Burning Gundam. Keep it up guys, may your business prosper. Looking forward in buying more in the future.


Commented : 11 years ago ago, amount purchased: < RM50.00

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Thong KH

overall ok la... back to back order of coz a bit slow.... anyway thx gundam.my


Commented : 11 years ago ago, amount purchased: < RM50.00

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Wilson

The delivering is amazingly fast, I\'m very appreciate but there still have some problems First, i found that my order has some missing part which is MG 00QAN(T) 1)I cannot found the (I2),and (LED) pieces inside the box. the pieces are missing. Hopefully you guys can deliver it as fast as possible. there is my opinion for you guys, better check every parts of the model is not missing and seal it before delivering. lastly, i very appreciate to your service and foresee another order to you guys.


Commented : 11 years ago ago, amount purchased: < RM50.00

Responsed 11 years ago
Dear Wilson,

good day.
We just done the investigation and the LED light is not included in the box; as explained in the manual keyword: 別売り.

For the missing parts, we area very sorry for the inconveniences caused, and boss agree to resend u the whole part without any costs.
Hope that you come back to support us further, thanks ~ 

Wilsonwrote:

The delivering is amazingly fast, I\'m very appreciate but there still have some problems First, i found that my order has some missing part which is MG 00QAN(T) 1)I cannot found the (I2),and (LED) pieces inside the box. the pieces are missing. Hopefully you guys can deliver it as fast as possible. there is my opinion for you guys, better check every parts of the model is not missing and seal it before delivering. lastly, i very appreciate to your service and foresee another order to you guys.

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Ad Hassan

Order my 5th purchase here yesterday at 2.10pm, today 2.30pm already received my order.. Very good communication with customer, wise choice of courier services, overall \"Nora bagi 5*\". Recommended. Thanks a lot.


Commented : 11 years ago ago, amount purchased: < RM50.00

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Allan

Excellent service as always...!!! 👍👍👍👍👍


Commented : 11 years ago ago, amount purchased: < RM50.00

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Harry AuditØre

Just received the item. And I was surprised at how fast the delivery is. Item is in a great shape, and I gotta say it comes in a cool package. The support dude is also cool. Already recommend it to my friends.


Commented : 11 years ago ago, amount purchased: < RM50.00

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Marcus Cheah

Received my package yesterday. Gundam.my staff really efficient! Item packed very professionally and 100% tip top condition. Keep up the good work!


Commented : 11 years ago ago, amount purchased: < RM50.00

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Gundam.my Suppport Team

Dear Khairul Nizam,

Good day boss. 


Very sorry for the inconveniences caused on our end.

Just replying as usual. Sengoku gundam HG 1/144 has been restock, we have asked for reverse pickup from TA-Q-BIN for the wrong item delivery.

We will send u the correct item once we got the wrong item back FYI boss thanks.


Khairul Nizamwrote:

I order Sengoku Astray but instead I got Astray Red Frame Flight Unit. Wrong order you give here.


Commented : 11 years ago ago, amount purchased:

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Alan Tan

Extremely Godd Service


Commented : 11 years ago ago, amount purchased: < RM50.00

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Alan Tan

Extremely Godd Service


Commented : 11 years ago ago, amount purchased: < RM50.00

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Sheng Le

Not bad, very fast and good service


Commented : 11 years ago ago, amount purchased: < RM50.00

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JHan Lim

Delivery was very quick, faster than I expected. I ordered on a Wednesday and got the package on Friday. Would recommend this service :)


Commented : 11 years ago ago, amount purchased: < RM50.00

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Dante Azarmi

Excellent communication and service, very informative, and great attention to detail. I\'ve found every single thing I needed for the hobby, and will continue to shop with Gundam.my in the future.


Commented : 11 years ago ago, amount purchased: < RM50.00

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Kay Walker

I order Sengoku Astray but instead I got Astray Red Frame Flight Unit. Wrong order you give here.


Commented : 11 years ago ago, amount purchased: < RM50.00

Responsed 11 years ago
Dear Khairul Nizam,

Good day boss. 
Very sorry for the inconveniences caused on our end.

Just replying as usual. Sengoku gundam HG 1/144 has been restock, we have asked for reverse pickup from TA-Q-BIN for the wrong item delivery.

We will send u the correct item once we got the wrong item back FYI boss thanks.


Khairul Nizamwrote:

I order Sengoku Astray but instead I got Astray Red Frame Flight Unit. Wrong order you give here.

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Gundam.my Suppport Team

Dear Mr. Choy,

First of all, we would like to apologized to the inconvenience caused and to took longer time to process your order. 


This is because there were many back logs need to be handle due to the CNY holiday.

Anywhere, we realized we have reserved 1 unit MG Tallgeese I EW for you, and we have sent out your order today (06-03-2015). The courier information was emailed to you in another email. 

You should receive your order within 2-3 working days.

Once again, we are really sorry for the delay and apologize for the confusion and inconvenience caused.

Many thanks.
Best regards,
Gundam.my

Kw Choywrote:

Item status is not updated promptly. I ordered a back to back item, but was told it is actually out of stock (the website still list it as B2B as of this writing) Change of order is processed very slowly, causing my order has been missed (Product was available when I made my change of order, but has become unavailable when your stuff \'remembered\' to process my order, so once again, I couldn\'t get what I want). Second change of order is still not processed for over 24 hrs now and I am pending for instruction to up-size my order. I am very disappointed by your quality of service.


Commented : 11 years ago ago, amount purchased:

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Kw Choy

Item status is not updated promptly. I ordered a back to back item, but was told it is actually out of stock (the website still list it as B2B as of this writing) Change of order is processed very slowly, causing my order has been missed (Product was available when I made my change of order, but has become unavailable when your stuff \'remembered\' to process my order, so once again, I couldn\'t get what I want). Second change of order is still not processed for over 24 hrs now and I am pending for instruction to up-size my order. I am very disappointed by your quality of service.


Commented : 11 years ago ago, amount purchased: < RM50.00

Responsed 11 years ago
Dear Mr. Choy,

First of all, we would like to apologized to the inconvenience caused and to took longer time to process your order. 
This is because there were many back logs need to be handle due to the CNY holiday.
Anywhere, we realized we have reserved 1 unit MG Tallgeese I EW for you, and we have sent out your order today (06-03-2015). The courier information was emailed to you in another email. 
You should receive your order within 2-3 working days.

Once again, we are really sorry for the delay and apologize for the confusion and inconvenience caused.

Many thanks.
Best regards,Gundam.my

Kw Choywrote:

Item status is not updated promptly. I ordered a back to back item, but was told it is actually out of stock (the website still list it as B2B as of this writing) Change of order is processed very slowly, causing my order has been missed (Product was available when I made my change of order, but has become unavailable when your stuff \'remembered\' to process my order, so once again, I couldn\'t get what I want). Second change of order is still not processed for over 24 hrs now and I am pending for instruction to up-size my order. I am very disappointed by your quality of service.

Rating

Communication
Delivery
Overall

Page 53 of 100 / 1985 total comments, testimonial