Ans: Back2back order refers to the product that is not ready in our store, but it could be available from suppliers. Back2Back items are available for consumers to purchase. Once we have received a Back2back order, we will check the stock availability with suppliers and other sources. If we fail to get the product and we will fully refund the payment to the bank account given. P.S. Back2back order will take up 5-7 working days to confirm the product availability.
Ans: You can update the payment information online at https://www.premiumtoy.my/payment-update.php or WhatsApp the bank in slip to our support number 018-988 2022.
Ans: An Email of courier tracking code will be sent, once your parcel is dispatched. You can track the delivery status at the courier service portal. Below are the courier services portal URL.
Poslaju : www.poslaju.com.my
ABX : www.abxexpress.com.my
E-Parcel : www.pos.com.my
Ans: No, we will wait until the Pre-Order item(s) arrived and combine into one shipment to avoid additional shipping charges to the consumers. However, consumers can always request to separate the shipment and deliver the ready stock items first. In this case, we will charge additional shipping fee of RM8 for West Malaysia and RM12 for East Malaysia.
Ans: First, login to your Premium.my account. Then proceed to the order records and click on the confirm button of the order that you have received to complete the update process.