Testimonials

At The Gundam.my, we pride ourselves on being customer focused. We listen carefully and always value your comments and feedback so we can act upon them and improve our service to you.
Below you will find several comments from some of the many people who shop with us on a regular basis. Only with these kind of honest comments can we hope to provide a better, more competitive and total service. So, over to you!

If you would like to add your comments and feedback, please click here

Page 57 of 100 / 1985 total comments, testimonial and growing!

Koh Kah Wai

Good services again,good job.Will definitely be doing deal again. But I hope if customer buy more than 2 products can get discount.


Commented : 11 years ago ago, amount purchased: < RM50.00

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saifullah

good delivery.next time i buy another kit


Commented : 11 years ago ago, amount purchased: < RM50.00

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kelvin

Very good and fast service. Paid for my product on a Sunday and the item was processed on Monday and delivered the next day. Highly recommended and their prices and item choice are excellent. Keep up the good work gundam.my. 2 thumbs up.


Commented : 11 years ago ago, amount purchased: < RM50.00

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Amirul Hakim

Item received in good condition and happy about it . Hopefully next time you can wrap the whole box with plastic so that the parcel can be protected. Anyway thanks !


Commented : 11 years ago ago, amount purchased: < RM50.00

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Gundam.my Suppport Team

Dear Edmond Ho,

Thanks for the compliment.


As for the dented box, we apology as the postman might just simply throw the item not caring what the item is inside some times, again sorry for the inconveniences caused.



Edmond Howrote:

Delivery fast! Communication very good ! Receive box a bit dented but still Okay


Commented : 11 years ago ago, amount purchased:

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Edmond Ho

Delivery fast! Communication very good ! Receive box a bit dented but still Okay


Commented : 11 years ago ago, amount purchased: < RM50.00

Responsed 11 years ago
Dear Edmond Ho,

Thanks for the compliment.
As for the dented box, we apology as the postman might just simply throw the item not caring what the item is inside some times, again sorry for the inconveniences caused.



Edmond Howrote:

Delivery fast! Communication very good ! Receive box a bit dented but still Okay

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Mohd Noor

very good service...


Commented : 11 years ago ago, amount purchased: < RM50.00

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Derek Ng

Very fast on delivery,nice boxes. Weak point is late reply Whatsapp. Even i receive a wrong part with same price but i acceptable it. Most happy was this time purchase i won a prize in \"New Years Campaign 2015\". Thank


Commented : 11 years ago ago, amount purchased: < RM50.00

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Nizam

Very happy to see my ordered item at my door step this morning. Not even 24hr after made the payment. Fast service and very good communication between me and Gundam.my. The price also very reasonable... Recommended to others out there.


Commented : 11 years ago ago, amount purchased: < RM50.00

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Koh Kah Wai

finally receives my order,Nice services,please keep it up.


Commented : 11 years ago ago, amount purchased: < RM50.00

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Gundam.my Suppport Team

Dear Zaheer Mustafa,

thanks boss for the support, as for the discount, we can try to discuss with boss if u make order next round, thanks ya.


Have a nice weekend ahead.



Zaheer Mustafawrote:

I am very happy with the customer service. I have bought model kits from you guys x2 now and think will still continue to do so. I only have one request. I think you guys should give further discount to people who buy more than 2 products.


Commented : 11 years ago ago, amount purchased:

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Zaheer Mustafa

I am very happy with the customer service. I have bought model kits from you guys x2 now and think will still continue to do so. I only have one request. I think you guys should give further discount to people who buy more than 2 products.


Commented : 11 years ago ago, amount purchased: < RM50.00

Responsed 11 years ago
Dear Zaheer Mustafa,

thanks boss for the support, as for the discount, we can try to discuss with boss if u make order next round, thanks ya.
Have a nice weekend ahead.



Zaheer Mustafawrote:

I am very happy with the customer service. I have bought model kits from you guys x2 now and think will still continue to do so. I only have one request. I think you guys should give further discount to people who buy more than 2 products.

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Gundam.my Suppport Team

Dear Taufek Mohd Sani,

thanks boss for the compliment, we will work harder to maintain the status.

Taufek Mohd Saniwrote:

Super fast delivery. Purchased item yesterday, package arrived today. Will definitely be doing bussiness again.


Commented : 11 years ago ago, amount purchased:

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Taufek Sani

Super fast delivery. Purchased item yesterday, package arrived today. Will definitely be doing bussiness again.


Commented : 11 years ago ago, amount purchased: < RM50.00

Responsed 11 years ago
Dear Taufek Mohd Sani,

thanks boss for the compliment, we will work harder to maintain the status.

Taufek Mohd Saniwrote:

Super fast delivery. Purchased item yesterday, package arrived today. Will definitely be doing bussiness again.

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Gundam.my Suppport Team

Dear TEO CHOR HOON,


Good day.

I see your order just received yesterday based on the tracking code?

TEO CHOR HOONwrote:

Waiting for my gundam and they tell me maybe it will come in this weekend =(


Commented : 11 years ago ago, amount purchased:

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Syamim

Actually bought off Lelong.com. Then got confirmation Email from this site. After some browsing looks like there is more items that I am looking for available here, and with the experience with the first purchase, would really come back. Delivery smooth and on time as per advertise.


Commented : 11 years ago ago, amount purchased:

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loke

The stock arrived so fast,i receive my stock the next day after i had order it,hope the owner next time can reply sms more faster and will continue support gundam.my,thx^^


Commented : 11 years ago ago, amount purchased: < RM50.00

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Gundam.my Suppport Team

Dear Erzhar Zhahirin,

Good day to you. 

Yes, delivery of parcel to Sabah/ Sarawak needs to weeks FOR HEAVY MODEL KITS item. We have stated this clearly on our shipping page for your information: 



Our packing team normally will check all the item weight if it's not over certain weight, we can use POSLAJU for speedier delivery.

We did reply to message, but sometimes, we might overlooked message and might reply later then expected. Gundam.my hereby sincerely apologize for the inconveniences caused to you here.

For the improvement of the delivery, we had added in delivery for flame-able item / non flameable item to Sabah/ Sarawak too.

We will try to serve you better from time to time and in hope that you do give another try for our services in the future.


Erzhar Zhahirinwrote:

All I can say is, this store is good but when it come to delivery to Sabah/Sarawak it take 2 weeks or more maybe it is because Pos Laju delivery service is bad when I ordered. But I do recommend to buy here. Also pls do reply to our msg when their is problem with the item we ordered ty. Hope you guys can improve more with delivering service. :D


Commented : 11 years ago ago, amount purchased:

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Gundam.my Suppport Team

Dear LEE TECK LII

Good day to you.

First of all very sorry for the bad experiences you face with the courier services that we had offer.

We have informed the courier service (by email) the below happening and they feel very sorry about the wrong information provided, and they will ensure that this will not happened next time. 

On ourside, we also hope that you accept our sincere apologize to you as delivery process is totally outside our scope of control. We would surely use other courier services if we know that would happened.

Hope that you give us a chance to come back and re-try our service?


LEE TECK LIIwrote:

Overall buying experience is good, just the courier service is disastrous.. Item pick up from shop on May 26, 2014 and sit in the courier warehouse until May 28, 2014.. Called the courier help line to check the delivery status.. and they plan to ship out only on May 29, 2014. I decided to pick up at the warehouse.. been informed by courier service personal to collect in PJ office (PJXC).. went to the PJXC warehouse... and they give me surprise again.. this item actually in Subang warehouse (SZB).. drive all the way to SZB warehouse to get the item.. I would give ZERO star for ABX delivery service..will choose other courier service company next time..


Commented : 11 years ago ago, amount purchased:

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Gundam.my Suppport Team

Dear Jia Rong,

We are so sorry as we didn't reply your email as per your expected time frame. It's our fault.

We have called to the courier service and seem they are having problem to deliver your parcel on time. 

We have requested them and ensure that the parcel will deliver to you by tomorrow, if this is not happen, we will ask Tq-Q-Bin to return your parcel and re-send it to you using Poslaju.
  
Btw, we just to double confirm if your address below is correct.
<ADDRESS AND CONTACTS HIDDEN>

We apologize for the poor service provided by the courier services, as it's something out of our control and sorry for the delay and inconvenience caused.
We appreciate and thank you for your feed back and comment, it will make us improve and provide better service to our customer.
 
Many Thanks.
Best regards,
Gundam.my


Choa Jia Rongwrote:

Placed my order on Sunday. Dispatched on Monday. Until now Wednesday 3.24pm still haven\'t receive my item yet. For your information, I\'m staying at Selangor - West Peninsular Malaysia. Email-ed your customer support and no reply at all. I saw one customer review saying that he received his item the next day he made his order and he is staying at Sabah. Real disappointment. Don\'t hide my testimonial ! Let other customer know about this too !


Commented : 11 years ago ago, amount purchased:

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Page 57 of 100 / 1985 total comments, testimonial